One-Hour Response Guarantee in Website Hosting
In case you are using any of our website hosting and you have an inquiry or stumble upon a certain challenge, you can touch base with us 24/7/365 by submitting a technical support ticket or by sending an e-mail and we promise that you’ll get a response in less than one hour. If the issue can be solved, we’ll do it before we respond to you, while if there’s something that you need to do on your end, we will supply you with all the required information – what workable solutions to try, what settings to check, and so on. Typically, you will receive an answer within 30 minutes max, which implies that waiting around for hours or even for more than a day to get help is something unthinkable. Our one-hour response guarantee applies to any query that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our astonishingly fast support services. You’ll get a response to any trouble ticket submitted from the web hosting Control Panel or email sent to our technical and customer support team in less than sixty minutes. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes much less time to explore and eliminate a problem. We’ll supply you with more info in case the solution involves something that needs to be done on your end. In case you contact us during holidays or weekends, the response time will be precisely the same and considering the fact that our support staff will be at your disposal 24x7x365, you will get swift help for virtually any technical, general or billing issue no matter what time of day or night it is.